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Frequently Asked Questions

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Frequently Asked Questions (FAQs)

Find quick answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact our support team.

General Information

Is this portal free to use?

Yes. The services offered through this portal are completely free.

How is my personal data secured?

We comply with Nigeria Data Protection Regulation (NDPR) and use encryption to ensure your data is secure.

Can I access the portal from my mobile device?

Yes. The portal is mobile-friendly and can be accessed from smartphones and tablets.

Is the portal available 24/7?

Yes. The portal is accessible at any time, ensuring convenience for travelers across different time zones.

Is there a helpline for urgent issues?

Yes. You can contact support via phone, email, or live chat for immediate assistance.

Account Issues

I can't find my account / no account was found with my email.

Kindly note that no account was found with the email address provided. Please create a new account and proceed with your application.

I can't register because an account already exists.

Kindly note that an account already exists with your passport details. Please log in using the registered email address and continue your application.

I created an account on the Visa platform, but I can't use it for my landing card.

Kindly note that the account was created on the Visa platform. You are required to create a separate account on the LECARD platform.

How do I start my application?

Kindly create an account on the LECARD platform before proceeding with your application.

I forgot my password.

Kindly use the Forgot Password option on the login page to reset your password.

My password is still not working.

Kindly wait for about 20 minutes and try again. If the issue persists, please send a screenshot of the error.

I want to delete my account.

Kindly provide the reason why you would like to delete your account. Please contact support.

Landing Card and Exit Card

Who is required to use this portal?

All foreigners visiting or departing Nigeria must use this portal to pre-process their arrival and departure by providing their visa or passport numbers. If you are travelling with your Nigerian passport, you are not required to create a landing card or an exit card.

How do I obtain a Landing Card?

Kindly create an account on the LECARD platform before proceeding with your application. You can then obtain a Landing Card by visiting the portal, entering your visa or passport details, and completing the required form.

How long does it take to process a Landing Card?

Processing is instant once valid details are submitted and you meet the requirements.

What should I do if I lose my printed Landing Card?

A copy is sent to your email so you can reprint your Landing or Exit Card.

Does the portal work for transit passengers?

No. The portal is intended for foreigners entering and exiting Nigeria for visits, business, or temporary stays—not for transit purposes.

Can I submit applications for multiple travelers?

No. Each traveler must submit their details individually through the portal.

I applied for a landing card, but you say you can't find it.

Kindly create a landing card, as we are unable to see any landing card associated with your account. If you encounter any issues during the process, please contact support and send a screenshot of the error.

I don't have an exit card.

Kindly proceed to create your exit card. If you encounter any issues during the process, please contact support and send a screenshot of the error.

Has my landing card been approved?

Kindly note that your landing card has been approved. You may now proceed to create your exit card.

I can't create a landing card.

Kindly note that you can only create a landing card 72 hours before your arrival in the country.

I'm a Nigerian citizen. Do I need a landing card or an exit card?

Kindly note that if you are travelling with your Nigerian passport, you are not required to create a landing card or an exit card.

Do I need an exit card for my landing card?

Please note that every approved landing card should have a corresponding exit card.

I don't have my arrival stamp.

If you are unable to provide your arrival stamp, kindly upload a signed letter explaining why it is unavailable.

I'm trying to create a landing card and I cannot find the landing card option.

Kindly send a screenshot of your entry stamp so we can assist you further.

I'm trying to create an exit card and I cannot find the exit card option.

Kindly send a screenshot of your exit stamp so we can assist you further.

Name and Visa Issues

What should I do if my visa details are not recognized?

Double-check the details entered. If issues persist, contact support.

Can I use the portal if my visa is expired?

No. Only travelers with valid visas or passports can use this portal.

The name on my visa is wrong.

Kindly contact the visa issuing platform to make the required correction.

My name on the account doesn't match my visa.

Kindly note that your account details can be updated to match the name and order shown on your visa. Please contact support for assistance.

Application Status and Errors

Can I update my information after submission?

No. Once submitted, information cannot be updated. Please ensure accuracy before submission.

What happens if I make an error while submitting my details?

You will need to resubmit your application with the correct details. Contact support if further assistance is required.

How do I know my application is successful?

You will receive an email confirmation along with a downloadable Landing or Exit Card once your application is successfully processed. Kindly note that once your landing card has been approved, you may proceed to create your exit card.

My landing card shows as expired. What does that mean?

Kindly note that an expired landing card means it was not scanned by an Immigration Officer at the port of entry. Kindly provide your entry stamp to the Support team for assistance.

My exit card shows as expired. What does that mean?

Kindly note that an expired exit card means it was not scanned by an Immigration Officer at the port of exit. Kindly provide your exit stamp to the Support team for assistance.

My application still shows as pending. What should I do?

Kindly note that your application is still being reviewed. Please allow some time for processing; if the status does not change, contact support with a screenshot of your application.

My application was declined. What should I do?

Kindly review the reason shown for the decline and correct the affected details before resubmitting your application. If no reason is shown, please contact support.

Overstay Related Issues

Are there any penalties for not using the portal?

Yes. Failure to comply with pre-processing requirements shall lead to refusal of entry/departure at immigration checkpoints.

Why was I issued an invoice after creating my exit card?

Kindly note that the system automatically checks for an overstay beyond your approved duration of stay when you create your exit card. Since you have overstayed, an invoice has been generated for you to pay.

What happens if I refuse to pay the overstay invoice?

Kindly note that while you have the right to refuse to pay the overstay invoice while exiting the country, doing so comes with a serious consequence.

If you cannot find a solution to your issue in the FAQ, please contact our support team for assistance.

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