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Find quick answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact our support team.
Yes. The services offered through this portal are completely free.
We comply with Nigeria Data Protection Regulation (NDPR) and use encryption to ensure your data is secure.
Yes. The portal is mobile-friendly and can be accessed from smartphones and tablets.
Yes. The portal is accessible at any time, ensuring convenience for travelers across different time zones.
Yes. You can contact support via phone, email, or live chat for immediate assistance.
Kindly note that no account was found with the email address provided. Please create a new account and proceed with your application.
Kindly note that an account already exists with your passport details. Please log in using the registered email address and continue your application.
Kindly note that the account was created on the Visa platform. You are required to create a separate account on the LECARD platform.
Kindly create an account on the LECARD platform before proceeding with your application.
Kindly use the Forgot Password option on the login page to reset your password.
Kindly wait for about 20 minutes and try again. If the issue persists, please send a screenshot of the error.
Kindly provide the reason why you would like to delete your account. Please contact support.
All foreigners visiting or departing Nigeria must use this portal to pre-process their arrival and departure by providing their visa or passport numbers. If you are travelling with your Nigerian passport, you are not required to create a landing card or an exit card.
Kindly create an account on the LECARD platform before proceeding with your application. You can then obtain a Landing Card by visiting the portal, entering your visa or passport details, and completing the required form.
Processing is instant once valid details are submitted and you meet the requirements.
A copy is sent to your email so you can reprint your Landing or Exit Card.
No. The portal is intended for foreigners entering and exiting Nigeria for visits, business, or temporary stays—not for transit purposes.
No. Each traveler must submit their details individually through the portal.
Kindly create a landing card, as we are unable to see any landing card associated with your account. If you encounter any issues during the process, please contact support and send a screenshot of the error.
Kindly proceed to create your exit card. If you encounter any issues during the process, please contact support and send a screenshot of the error.
Kindly note that your landing card has been approved. You may now proceed to create your exit card.
Kindly note that you can only create a landing card 72 hours before your arrival in the country.
Kindly note that if you are travelling with your Nigerian passport, you are not required to create a landing card or an exit card.
Please note that every approved landing card should have a corresponding exit card.
If you are unable to provide your arrival stamp, kindly upload a signed letter explaining why it is unavailable.
Kindly send a screenshot of your entry stamp so we can assist you further.
Kindly send a screenshot of your exit stamp so we can assist you further.
Double-check the details entered. If issues persist, contact support.
No. Only travelers with valid visas or passports can use this portal.
Kindly contact the visa issuing platform to make the required correction.
Kindly note that your account details can be updated to match the name and order shown on your visa. Please contact support for assistance.
No. Once submitted, information cannot be updated. Please ensure accuracy before submission.
You will need to resubmit your application with the correct details. Contact support if further assistance is required.
You will receive an email confirmation along with a downloadable Landing or Exit Card once your application is successfully processed. Kindly note that once your landing card has been approved, you may proceed to create your exit card.
Kindly note that an expired landing card means it was not scanned by an Immigration Officer at the port of entry. Kindly provide your entry stamp to the Support team for assistance.
Kindly note that an expired exit card means it was not scanned by an Immigration Officer at the port of exit. Kindly provide your exit stamp to the Support team for assistance.
Kindly note that your application is still being reviewed. Please allow some time for processing; if the status does not change, contact support with a screenshot of your application.
Kindly review the reason shown for the decline and correct the affected details before resubmitting your application. If no reason is shown, please contact support.
Yes. Failure to comply with pre-processing requirements shall lead to refusal of entry/departure at immigration checkpoints.
Kindly note that the system automatically checks for an overstay beyond your approved duration of stay when you create your exit card. Since you have overstayed, an invoice has been generated for you to pay.
Kindly note that while you have the right to refuse to pay the overstay invoice while exiting the country, doing so comes with a serious consequence.
If you cannot find a solution to your issue in the FAQ, please contact our support team for assistance.
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