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Frequently Asked Questions

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Frequently Asked Questions (FAQs)

General Information

Find quick answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact our support team.

Who is required to use this portal?

All foreigners visiting or departing Nigeria must use this portal to pre-process their arrival and departure by providing their visa or passport numbers.

How do I obtain a Landing Card?

You can obtain a Landing Card by visiting the portal, entering your visa or passport details, and completing the required form.

Is this portal free to use?

Yes. The services offered through this portal are completely free.

How long does it take to process a Landing Card?

Processing is instant once valid details are submitted and you meet the requirements.

What should I do if my visa details are not recognized?

Double-check the details entered. If issues persist, contact support through the portal.

Can I use the portal if my visa is expired?

No. Only travelers with valid visas or passports can use this portal

How is my personal data secured?

We comply with Nigeria Data Protection Regulation (NDPR) and use encryption to ensure your data is secure.

Can I update my information after submission?

No. Once submitted, information cannot be updated. Please ensure accuracy before submission.

Can I access the portal from my mobile device?

Yes. The portal is mobile-friendly and can be accessed from smartphones and tablets.

What happens if I make an error while submitting my details?

You will need to resubmit your application with the correct details. Contact support if further assistance is required.

Can I submit applications for multiple travelers?

No. Each traveler must submit their details individually through the portal.

Is the portal available 24/7?

Yes. The portal is accessible at any time, ensuring convenience for travelers across different time zones.

What should I do if I lose my printed Landing Card?

A copy is sent to your email so you can reprint your Landing or Exit Card.

Does the portal work for transit passengers?

No. The portal is intended for foreigners entering and exiting Nigeria for visits, business, or temporary stays—not for transit purposes.

Are there any penalties for not using the portal?

Yes. Failure to comply with pre-processing requirements shall lead to refusal of entry/departure at immigration checkpoints.

How do I know my application is successful?

You will receive an email confirmation along with a downloadable Landing or Exit Card once your application is successfully processed.

Is there a helpline for urgent issues?

Yes. You can contact support via phone, email, or live chat for immediate assistance.